Booking Terms & Conditions

Deposit

We take credit / debit card details by phone or email to guarantee the booking.

Payment

On departure, by the following methods:

• Sterling cash
• Debit Cards
• Credit Cards (3% surcharge)

Cancellation

• 7 or more days notice, no charge
• Less than 7 days notice we charge in full, but only if we fail to re-let the room

Check-In

• 11am - 2pm
• or 5pm - 8pm

If you would like to check-in outside these times we are flexible but require prior notice.

Check-Out

10.00am allows us to prepare for new arrivals, but you're welcome to leave luggage with us if you wish to spend more time enjoying historic York.

Non-Smoking

For the health and safety of our guests, Number 34 is non-smoking throughout. Should you choose to ignore this policy you will be charged £100 for specialist cleaning to your room. Payment will be taken from the credit / debit card used to secure the room.

Pets

For the comfort of all guests, pets are not allowed.